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Secure Office provides 1st line and 2nd line customer support. Through the GlobalCare policies, support extends from helpdesk support to on-site consultancy, giving the customer the option to adopt the most suitable support level based on the specific needs of the organisation.
GlobalCare agreements include:
-Onsite help.
-Free software updates.
-50% rebate on all new releases.
-Installation service.
-Training (PKI, VPN).
-Configuration assistance.
-Pilot installations for demo and testing.
Support Level Comparison Chart (PDF 59 KB)
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