|
Support Levels:
Bronze
Silver
Gold
Unit Exchange
|
GlobalCare Bronze level support includes:
Secure Office Software
- Problem reporting round-the-clock via telephone or fax.
- Telephone support under mon-fri 08.00-17.00, answer time within 4 working hrs.
- Instructions for appropriate fixes or "workarounds" and advice for problem analysis and reporting for further investigation with the supplier.
- Available mon-fri 08.00-17.00
- Web-access to technical information and upgrades
- Right to existing bugfixes cost-free in agreed upon version of software.
- Distribution of standard upgrades on request.
Hardware Kryptonet version 2.X
- Problem reporting round-the-clock via telephone or fax
- Telephone support mon-fri 08.00-17.00, answer time: within 4 working hrs.
- Onsite help as of the next working day
- Available mon-fri 08.00-17.00
- Spare parts
- Travel within 50 km radius of supplier 's service area
Support Level Comparison Chart (PDF 59 KB)
|
