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Support Levels:
Bronze
Silver
Gold
Unit Exchange
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GlobalCare Silver level support includes:
Secure Office Software
- Problem reporting round-the-clock via telephone or fax.
- Telephone support and remote service mon-fri 08.00-17.00, answer time within 1 working hr.
- Instructions for appropriate fixes or "workarounds" and advice for problem analysis and reporting for further investigation with the supplier .
- Available mon-fri 08:00-17:00.
- Onsite assistance for critical problems.
- Web-access to technical information and upgrades.
- Right to existing bugfixes cost-free in agreed upon version of software.
- Development of temporary solutions.
- Distribution of standard upgrades on request.
- Telephone support regarding software functionality.
Hardware Kryptonet version 2.X
- Problem reporting round-the-clock via telephone or fax.
- Telephone support mon-fri 08.00-17.00, answer time within 1 working hr.
- Remote service for diagnostics.
- Onsite help begun within 4 working hrs.
- Help within 8 working hrs. from appearance on site.
- Available mon-fri 08:00-20:00.
- Spare parts.
- Travel within 50 km radius of supplier 's service area.
Support Level Comparison Chart (PDF 59 KB)
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